All Products
    Filters
    Preferences
    Search
    Provider: Microsoft

    IT Service Management with System Center Service Manager Microsoft Official Courses On-Demand with 10 Hours Instructor Led Sessions

    ₹ 38900.00
    ₹ 45400.00
    Get hands-on instruction and practice implementing effective IT Service Management with System Center 2012 R2 Service Manager in this course. System Center 2012 R2 Service Manager provides change management, incident and problem management, release management and service request fulfillment in your organization. In this course, you will learn to adopt a combination of processes and functions from many different IT Service Management frameworks such as ITIL (IT Infrastructure Library) or MOF (Microsoft Operations Framework). You will learn how to configure Incident and Problem Management, configure Service Requests as well as Activity, Change and Release Management while maintaining requirements for corporate standards. You will learn how to configure some of the key new features in Service Manager such as the Service Catalog, Reporting and Analytics, Service Level Management, and the Self-Service Portal. You will learn how to automate and manage business process by integrating Service Manager with Orchestrator. You will learn how to customize Service Manager for your environment and create custom forms to collect and store information from in-house line-of-business applications. You will learn how to troubleshoot Service Manager and how to perform disaster recovery for key Service Manger components. As part of the learning experience, you will perform hands-on exercises in a virtual lab environment. This course is designed for experienced IT professionals who support medium to large enterprises and have experience administering Windows Server 2012. NOTE: This course is based on System Center 2012 R2. Includes: 90-day access to training videos 90-day access to hands-on labs 90-day access to exercises Knowledge Checks 10 Hours Instructor led Training through Online

     

    About This Course

    This course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager.  Using hands-on labs, students will learn the following:

     

    • Where Service Manager sits within the System Center 2016 product.

    • What business and technical needs Service Manager is designed to meet.

    • How Service Manager aligns itself to ITIL and MOF.

    • How to architect and implement a System Center 2016 Service Manager deployment.

    • How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016.

    • How to customize System Center 2016 Service Manager to be in line with corporate standards.

    • How to configure Incident and Problem Management.

    • How to configure Activity, Change and Release Management.

    • How to configure Service Requests.

    • How to configure Service Level Management.

    • How to customize the Self-Service Portal.

    • How to configure Reporting and Analysis.

    • How to troubleshoot Service Manager and perform disaster recovery.

    • How to create customized Service Manager forms.



    Audience Profile

    This course is intended for cloud and datacenter administrators who are new to System Center 2016 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2016 Service Manager.

    At Course Completion

    After completing this course, students will be able to:

    • Describe Service Manager 2016.
    • Upgrade to Service Manager 2016.
    • Install Service Manager 2016.
    • Describe Service Manager usage cases.
    • Configure base settings in Service Manager 2016.
    • Configure Incident and Problem Management.
    • Configure Activity, Change, and Release Management.
    • Configure and Manage Service Requests.
    • Automate business processes with Service Manager and Orchestrator.
    • Configure Service Level Management.
    • Customize the Self-Service Portal.
    • Use Reports and Analyze Data in Service Manager.
    • Perform advanced troubleshooting and disaster recovery in Service Manager.
    • Customize Service Manager Forms.

     

    About This Course

    This course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager.  Using hands-on labs, students will learn the following:

     

    • Where Service Manager sits within the System Center 2016 product.

    • What business and technical needs Service Manager is designed to meet.

    • How Service Manager aligns itself to ITIL and MOF.

    • How to architect and implement a System Center 2016 Service Manager deployment.

    • How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016.

    • How to customize System Center 2016 Service Manager to be in line with corporate standards.

    • How to configure Incident and Problem Management.

    • How to configure Activity, Change and Release Management.

    • How to configure Service Requests.

    • How to configure Service Level Management.

    • How to customize the Self-Service Portal.

    • How to configure Reporting and Analysis.

    • How to troubleshoot Service Manager and perform disaster recovery.

    • How to create customized Service Manager forms.



    Audience Profile

    This course is intended for cloud and datacenter administrators who are new to System Center 2016 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2016 Service Manager.

    At Course Completion

    After completing this course, students will be able to:

    • Describe Service Manager 2016.
    • Upgrade to Service Manager 2016.
    • Install Service Manager 2016.
    • Describe Service Manager usage cases.
    • Configure base settings in Service Manager 2016.
    • Configure Incident and Problem Management.
    • Configure Activity, Change, and Release Management.
    • Configure and Manage Service Requests.
    • Automate business processes with Service Manager and Orchestrator.
    • Configure Service Level Management.
    • Customize the Self-Service Portal.
    • Use Reports and Analyze Data in Service Manager.
    • Perform advanced troubleshooting and disaster recovery in Service Manager.
    • Customize Service Manager Forms.